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Store Terms and Conditions

Online Store Terms and Conditions

Amerigo - Beauty Furniture

Download Terms and Conditions PDF

I. General provisions and contact with the store owner

  1. These terms and conditions, hereinafter referred to as the “Terms and Conditions”, define the rules and conditions for using the online store Amerigo - Beauty Furniture, operating at https://amerigo.com.pl.
  2. The owner of the Store is Płazińscy sp. z o.o., with its registered office at: Marszałka Józefa Piłsudskiego 19 lok 2, 42-200 Częstochowa, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000975311, NIP: 9492255471, REGON: 522200278, hereinafter referred to as the “Seller”.
  3. The Seller’s contact details are as follows:
    Contact address: 42-200 Częstochowa, ul. Piłsudskiego 19 lok 2
    E-mail address: shop@amerigo.com.pl
    Telephone number: 507570000
    Telephone customer service hours are available in the Contact section.

II. Technical requirements

  1. In order to use the Store, the following are required:
    1. a computer or another device with an internet browser;
    2. access to the Internet;
    3. an active e-mail address.

III. Personal data

  1. The administrator of the personal data of the Store’s customers is the Seller.
  2. All information regarding the processing of personal data of customers and other persons using the Store’s website can be found in the Privacy Policy .

IV. Conclusion of the sales agreement and customer account

  1. The Store enables the purchase of goods, hereinafter referred to as “Goods”, displayed on the Store’s website, in two ways:
    1. without registration;
    2. by creating an account in the Store.

    In both cases, in order to place an order, the customer must select the Goods in the Store, add them to the “Cart” using the appropriate button, and continue the order process by selecting the relevant delivery and payment options.

  2. Information about the goods in the Store, including descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Polish Civil Code, in accordance with the Terms and Conditions.
  3. A condition for placing an order is completing all required data in the order form necessary for delivery and, if requested by the customer, also the data required to issue a VAT invoice.
  4. If the customer decides to create an account in the Store, hereinafter referred to as the “Account”, registration is performed once, and the e-mail address and password selected by the customer are used for subsequent login. After logging into the Account, the customer has access to their order history and does not have to re-enter their personal data when placing future orders.
  5. The customer may resign from having an account at any time without incurring any costs. To do so, the customer should send their resignation to the following e-mail address: shop@sklep010796.shoparena.pl.
  6. Approval of the order by the customer using the “Buy and pay” button or another button with equivalent wording means:
    1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions;
    2. accepting the obligation to pay the price of the Goods and the costs of their delivery.
  7. The sales agreement, hereinafter referred to as the “Agreement”, is concluded when the Seller accepts the order, i.e. accepts the customer’s offer, which the Seller confirms by sending an order confirmation e-mail.
  8. If it is not possible to fulfil the order for the Goods in whole or in part, the Seller will inform the customer — in such a case, the Agreement is not concluded. At the same time, the Seller will inform the customer about possible alternative methods of fulfilling the order, e.g. partial order fulfilment or waiting for the Seller to replenish stock. If the order has already been paid for by the customer and cannot be fulfilled, the Seller shall promptly refund the payments made by the customer in accordance with the scope of the order cancellation.
  9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.
  10. The Store is not responsible for non-delivery of an order or delay in delivery resulting from the customer providing an incomplete or incorrect delivery address or failing to provide other data necessary to fulfil the order.
  11. The Seller reserves the right to suspend the fulfilment of an order if the customer has provided false data or if such data raises justified doubts as to its correctness. In such a case, the Seller, where possible, will attempt to contact the customer in order to verify the accuracy of the provided data.

V. Prices and payment methods

  1. The prices of the Goods are provided in Polish zloty PLN and as gross amounts, i.e. including VAT.
  2. The delivery cost of the Goods is displayed separately in the Store’s cart, depending on the delivery method selected by the customer.
  3. The available payment methods are described on the Store’s website in the “Payment methods” section and are presented to the customer at the order placement stage in the cart.
  4. Online payments in the Store are handled by the payment provider:
    • Autopay S.A.
    • Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
    • The entity providing online payment processing services for fast bank transfers is PayPro S.A.
    • PayPro is the payment card operator.
  5. If the customer selects a standard bank transfer payment, payment for the order should be made within 3 days of placing the order. If payment is not made within the above-mentioned period, the Agreement shall be deemed not to have been concluded. The preceding sentence does not apply if the Seller offers customers deferred payment or payment in instalments through an external partner.

VI. Delivery of goods

  1. Delivery of the Goods takes place according to the customer’s choice:
    • via courier company;
    • personal collection.
  2. The customer may also collect the order:
    1. personally at the Seller’s registered office.
  3. Except for Goods collected personally by the customer, the order is considered fulfilled when the shipment is dispatched to the customer, i.e. when the parcel is handed over to the carrier responsible for transport. The exact actual delivery date is determined by the carrier.
  4. The Goods are dispatched by the Seller within up to 21 days, unless a clearly different deadline is stated in the product description when the customer places the order. Detailed processing times are provided on the Store’s website in the “Order processing time” section.
  5. The Seller standardly handles orders within the territory of the Republic of Poland against payment of the costs indicated on the Store’s website in the “Delivery time and costs” section. International shipping is possible against payment of the costs indicated on the Store’s website or costs individually agreed with the customer.

VII. Withdrawal from the agreement

  1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act, hereinafter referred to as a “Privileged Entrepreneur”, has the statutory right to withdraw from the sales agreement for the Goods within 14 days of receiving them, without giving any reason, subject to the exceptions referred to below.
  2. In order to meet the withdrawal deadline, it is sufficient for the customer to send a statement within the above-mentioned period:
    • in electronic form to the address: shop@sklep010796.shoparena.pl or
    • in written form to the address: 42-200 Częstochowa, ul. Piłsudskiego 19 lok 2.
  3. The statement of withdrawal from the agreement may be submitted using the template available here , although using the template is not mandatory. The Seller shall promptly send the customer confirmation of receipt of the withdrawal statement by e-mail.
  4. Then, within the next 14 days, the customer should return the Goods at their own expense to the postal address: 42-200 Częstochowa, ul. Piłsudskiego 19 lok 2.
  5. The Seller shall promptly, no later than within 14 days of receiving the statement of withdrawal from the agreement, refund the customer:
    • the price of the Goods;
    • the costs of the original shipment of the Goods to the customer according to the cheapest standard delivery method offered in the Store.
  6. The Seller may withhold the refund until the Goods are received back or until the customer provides the Seller with proof of return shipment.
  7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
  8. The customer is responsible for any reduction in the value of the returned Goods if, before submitting the statement of withdrawal from the agreement, the customer used the Goods in a manner other than necessary to determine their nature, characteristics and functioning.

VIII. Exceptions to the right of withdrawal from the agreement

  1. The right to withdraw from the agreement does not apply to Agreements for the delivery of Goods:
    1. that are non-prefabricated, manufactured according to the specifications of the consumer or Privileged Entrepreneur, or intended to satisfy their individual needs, i.e. personalised goods;
    2. that deteriorate quickly or have a short shelf life;
    3. delivered in sealed packaging, if the packaging has been opened by the customer and the goods cannot be returned after opening due to health protection or hygiene reasons;
    4. audio or visual recordings or computer software delivered on a tangible medium, e.g. a CD, in sealed packaging, if the packaging has been opened after delivery;
    5. which, after delivery, due to their nature, become inseparably connected with other goods;
    6. newspapers, periodicals or magazines, except for subscription agreements;
    7. whose price depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal deadline expires;
    8. alcoholic beverages whose price was agreed upon at the conclusion of the sales agreement and whose delivery may take place only after 30 days, and whose value depends on market fluctuations over which the Seller has no control.

IX. Complaints

  1. The Seller is obliged to deliver Goods that comply with the Agreement.
  2. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. With respect to other customers, the Seller is liable under the rules resulting from the Civil Code.
  3. Complaints may be submitted:
    • in electronic form to the address: shop@sklep010796.shoparena.pl;
    • in written form to the address: 42-200 Częstochowa, ul. Piłsudskiego 19 lok 2.
  4. The Seller will review the complaint in the same form in which it was submitted, in writing or by e-mail, within 14 days of receiving the complaint.
  5. If a consumer or Privileged Entrepreneur is dissatisfied with the way the complaint has been handled by the Seller, they may, independently of ordinary proceedings before a common court, also use out-of-court methods of handling complaints and pursuing claims.
  6. For this purpose, the customer may:
    1. apply to the provincial inspector of the Trade Inspection Authority with a request to initiate mediation proceedings for the amicable resolution of the dispute;
    2. use the assistance of a district or municipal consumer ombudsman or a social organisation whose statutory tasks include consumer protection;
    3. use the ODR platform , Online Dispute Resolution, which is used for online dispute resolution between consumers and entrepreneurs if the dispute concerns obligations arising from an agreement concluded online. More information about the ODR platform can be found here ;
    4. apply to a permanent amicable consumer court with a request to resolve a dispute arising from the concluded agreement.
  7. Additional information on out-of-court methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/ .

X. Final provisions

  1. Agreements concluded in the Store are governed by Polish law. The Agreement is concluded in Polish.
  2. None of the provisions of the Terms and Conditions excludes or in any way limits the rights of the consumer and the Privileged Entrepreneur arising from applicable law.
  3. The Seller may amend the Terms and Conditions at any time, provided that such changes apply to orders placed after the new version of the Terms and Conditions has been published. In the case of previously concluded Agreements for the provision of digital services or electronic services, as well as in the case of customers who have an Account in the Store, the customer will be notified of the change to the Terms and Conditions and of the possibility of not accepting the new content.
  4. The Terms and Conditions are effective from 26-10-2023.